Perguntas Frequentes (FAQ)

How long does it take to deliver your products?

It takes 5-7 business days to process and deliver our products.

Do you provide tracking information for your shipments?

Yes, please wait 3 days after placing your order and request it by sending us an email at bedbuddy.contact@gmail.com.

I have received damaged products. What can I do?

We are very sorry about that. Please send us a photo of the damaged product to bedbuddy.contact@gmail.com, and we will send you a replacement as soon as possible.

Where are your products shipped from?

Our products are manufactured in China and shipped from our warehouse in Bulgaria.

I still haven’t received my order. Why is it taking so long?

We apologize for the delay. International shipments can sometimes take longer than expected due to customs procedures. However, you can track your order and see its status at any time. If you still need assistance tracking your shipment or have any questions, please contact us by email at bedbuddy.contact@gmail.com.

Do you have a refund policy?

We strive to resolve any issues our customers may have with our online products. If you still wish to receive a refund for your order, we can of course process it, provided the claim is made within 30 days of the order date and the item(s) are not on sale. For more information, please refer to our refund policy.